Or orders (excluding skis, bulky freight) above 50 EUR, shipping is free of charge to Austria, Belgium, Denmark, Germany, Italy, Luxembourg, UK mainland and the Netherlands.
The delivery destination determines which methods of payment are available. Shipping costs include dispatch, postage and packaging costs, as well as the preparation of customs documents. Import turnover taxes, provisions, and customs duties levied by countries outside the EU are borne by the customer. Bulky and normal goods ordered together will be delivered separately – the former as bulky freight, the latter as a package. In this case the shipping costs are the sum of the postage of the package and the fee for the bulky freight. Import turnover taxes, provisions and customs duties will be charged for the package as well as for the bulky freight.
If the payment is made from a non-EU country, transfer fees thereby incurred are borne by the customer.
Swiss customers please note:
For all orders to Switzerland, please visit our Swiss shop at bergzeit.ch.
* Andorra, Bulgaria, Estonia, Finland, France (mainland only), Greece, Ireland, Iceland, Croatia, Latvia, Lithuania, Monaco, Norway, Poland, Portugal, Romania, San Marino, Sweden, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Hungary and Cyprus
CIA or Cash in advance: Shipment commences upon receipt of payment to our bank account at
Account No 8546801,
Bank Code 70010080,
If the full advance payment is not received within 10 business days of order placement the order will be cancelled.
Nachnahme: Germany only. Payment costs to the amount of 6. - euro shall be borne by the customer. These payment costs in the amount of 6. - euro are distributed at 4. - euro increased invoice amount (indicated at checkout process) and 2. - euro transfer fee, which is collected by the delivery agent on site.
PayPal: Debits the customer's account directly.
Sofortüberweisung: This is the safest and fastest method of payment. This payment method is only available in Germany. The customer's account is debited on the same day that the order is placed.
Credit Card (Mastercard,Visa): The customer's account is debited when the order is finalized by the customer in the online shop. Delivery to a packing station is not possible when paying by credit card.
Purchase Order with Invoice: with invoice. Invoice purchases are to be paid on the date specified on the invoice calender date (14 days after the date of invoice) to our external Partner, Billpay GmbH. The payment of purchase invoice is not available for all offers and requires, among other things, a successful credit check by Billpay GmbH. After the customer has been proofed on his or her credit history for the particular invoice purchase, payment processing is carried out in cooperation with Billpay GmbH, to which we then cede our claim for payment. The customer can in this instance purchase with a discharge of debt in this case simply to Billpay GmbH. We remain responsible for the purchase on the invoice via BillPay for general customer inquiries (e.g. Goods, delivery, dispatch), Returns, complaints, revocations -sendings or credits are subject to the general terms and conditions of Billpay GmbH.
Retention of Title; Set-off; Right of retention
(1) The goods remain our property until complete payment has been received. Until the ownership is transferred, pledging, assignment as security, processing or alterations are not allowed without our consent. If you are an entrepreneur exercising your commercial or independent professional activity, a legal entity under public law or public special assets, we reserve the title to the goods until settlement of all outstanding claims from the business relationship with the customer. Security rights to the respective goods under reserve of ownership for the benefit of third parties is transferable.
(2) You may only set off your claims to the extent that your claims are admitted by us, are undisputed or have been finally legally determined. The same applies for rights for retention; besides you mayexercise a right for retention only if its counterclaim is based on the same contractual relationship.
(3) If the customer is in arrears against any payment obligations, all existing claims will be due immediately.
PayLater For the partial payment transactions, our Special Terms of Contract for partial payment transactions apply. If and to the extent that the Special Terms and Conditions of the Contracts for Contingent Transactions are contrary to these General Terms and Conditions of Business, the Special Terms and Conditions of the Contract shall be given priority. The special terms and conditions for partial transactions can be viewed here.
dentity and credit check in selection of Billpay Payment
If you choose one of the payment options of our partner Billpay GmbH you will be asked in the ordering process to agree to the transfer of the data necessary for processing the payment and an identity and creditworthiness check to Billpay and possibly the Billpay working factor. If you give your consent, your data (first and last name, street, house number, postal code, town, date of birth, telephone number) as well as the data relating to your order will be forwarded to Billpay and possibly to the Factor working with Billpay. Billpay or partners commissioned by Billpay will transmit data to economic agencies (credit reporting agencies) for the purpose of their own identity and creditworthiness check, and will receive this information as well as creditworthiness information on the basis of mathematical-statistical methods. Detailed information on this and the information used can be found under Data protection provisions Billpay GmbH.
Billpay also uses third-party tools to detect and prevent fraud. Data collected with these resources may be stored encrypted by third parties, so that they can only be read by Billpay. Only if you select a payment method from our co-operation partner Billpay, this data will be used, otherwise the data automatically expire after 30 minutes.
Bergzeit GmbH reserves the right to exclude the method of payment chosen by the customer in some instances.
Shipping costs for bulky goods (e.g. Crashpad, toboggan etc.) is 70€ per article for Greenland, Canada and the U.S.A. and 10€ for other countries. We do not ship bulky goods to Spain.
Bulky freight consists of any items weighing more than 31.5 kg or exceeding a girth (=Length + 2xWidth + 2xHeight) of 360cm. Included in this category are the product categories "skis", “crashpad”, “barbeque”, “toboggan” etc. Please check the specific product pages to find out whether the item in question will be sent as bulky freight.
Within the EU we ship skis free of charge. A 15€ shipping charge is required for ski deliveries to Norway. Ski deliveries to USA, Canada and Greenland require a shipping charge of 89.95€.
We process your order immediately after receiving it. Choosing DHL Standard or DHL International as your shipping method ensures that the delivery time will be as short as possible. Please note: If you choose to pay in advance your order will only be sent once payment has been received.
We aim to deliver within the times shown below:
Domestic Express at a fixed price of 16 €:
By noon the following day, if we receive your order by 9 am (from Mo.-Thu.)
If ordered on Friday, Saturday no delivery
Only payment method Sofortüberweisung available
No Express delivery for bulky freight
Domestic Standard: 1 to 3 days
Austria: 3 to 5 days
EU countries: 5 to 8 days, bulky freight up to 14 days
In the following countries no tax costs incurred in the delivery: Andorra, Iceland, Canada, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Turkey and USA.